Rillstead Heating & Cooling
Draft service note. Not sent.
Diagnostic visit requestReplacement assessment requestQuote scope checkMaintenance visit requestLeave the danger areaCall firstOne answer needs checkingQuote scope check
Synthetic example loaded. Edit any answer to make it yours.
- Cooling
- Not sure yetRunningStoppedRunning
- Noticed
- Not sure yetNot sureNo coolingSome rooms feel warmerAn unfamiliar soundStarts and stops oftenWater near equipmentRoutine care; no issue noticedSmoke, gas smell, CO alarm or immediate dangerNot sure yet
- Systems
- Not sure yetOne systemTwo systemsThree or moreNot sureOne system
- Equipment
- Not sure yetSplit AC, furnace keptSplit heat pumpAC and furnace togetherPackaged heat pumpPackaged gas/electricDuctless mini-splitNot surePackaged heat pump
- Where
- Outdoor unit on the ground; indoor in the atticOutdoor unit on the ground; indoor in a closetOutdoor unit on the ground; no indoor unitOutdoor unit on the ground; indoor not sureOutdoor unit on the roof; indoor in the atticOutdoor unit on the roof; indoor in a closetOutdoor unit on the roof; no indoor unitOutdoor unit on the roof; indoor not sureOutdoor unit not sure; indoor in the atticOutdoor unit not sure; indoor in a closetOutdoor unit not sure; no indoor unitOutdoor unit not sure; indoor not sureOutdoor unit on the roof; no indoor unit
- Age
- Not sure yetCheck this answerNot sure yet. We can confirm the age from the equipment record.Under a yearUnder a year. Tell us about any existing warranty or service record.Under a year. Ask about condition, service history and available repair options.About 29 yearsAbout 29 years. Tell us about any existing warranty or service record.About 29 years. Ask about condition, service history and available repair options.30 years or more30 years or more. Tell us about any existing warranty or service record.30 years or more. Ask about condition, service history and available repair options.About 12 years. Ask about condition, service history and available repair options.
- Home size
- Not sure yetCheck this answerAbout 4,000 sq ftNot sure yet
- Label capacity
- Not sure yet4.5 tons, from the labelNot sure yet
Age, home size and label capacity are context for the visit. They never set a price or a system size.
Visit fee
$99
For one system. Fictional demo price.
Visit fee
To confirm
Confirm the visit scope and fee for these systems.
Up to $99 of the fee you paid is credited toward an approved repair on the same system within 30 days. It never exceeds the repair price, is not a cash refund, and does not apply when the fee was waived. The office confirms eligibility.
The visit covers
- Checks on the system and the problem you describe
- Written findings in plain words
- A written price for any repair
- No work without your approval
Before the visit
- Keep a note of what changed and when
- Clear a path to indoor equipment if that is safe
- Do not climb, open covers or reset outdoor equipment
- If cooling stops, call instead of waiting
How the visit runs
- The office confirms the area, the fee and a visit window.
- A technician checks the system and what you noticed.
- You get written findings and a written price for any repair.
- You decide. Nothing is fixed without your approval.
Seasonal Care members
Verified members pay no diagnostic fee and get 10% off repair labor, up to $100 a job. Asking about the plan does not change today’s fee.
Maintenance visit
$139
For one system. Fictional demo price.
Maintenance visit
To confirm
Confirm the visit scope and fee for these systems.
One standalone visit for one system: operating checks, a visual inspection of what can be reached safely, and written notes.
Included
- Operating checks
- Visual inspection of accessible parts
- Written condition notes
- A plain explanation of anything we find
Not included
- Parts and refrigerant
- Filters we supply
- Repairs, which are priced separately
- Equipment replacement
When to book
- March to April: cooling checks before the long heat. The office confirms every window.
- November: heating checks before the first cold nights.
- May to October: repair season. Planned visits may wait when repair demand is high.
Two visits a year?
Seasonal Care is $219 a year for the first system and includes both visits. Fictional demo price, no automatic renewal.
Assessment
$0
Fictional demo price. No repair diagnosis included.
Illustrative replacement budgets, not a quote
Matched outdoor AC and indoor coil; no furnace replacementMatched outdoor heat pump and indoor air handlerMatched outdoor AC, indoor coil and furnace replacementPackaged heat pump with heating and cooling in one outdoor unitPackaged gas/electric unit with heating and cooling in one outdoor unitPackaged heat pump with heating and cooling in one outdoor unit
| System type | Budget example |
|---|---|
| Single-stageOne operating output when running | Quoted onsiteQuoted after an onsite visit. |
| Two-stageTwo operating outputs where supported by the matched system | Quoted onsiteQuoted after an onsite visit. |
| Variable-speedOutput can vary across a range | Quoted onsiteQuoted after an onsite visit. |
One system in the stated equipment scope. Age, home size and optional label tonnage do not set capacity or change these budgets. An onsite assessment and written scope confirm the work, exclusions, tax and total.
Tax is not calculated. Confirm treatment and any separately applicable tax in the written quote.
Rooftop unit: Rooftop base equipment and ordinary installation budget only, not a full installed total. Crane, permits and any other listed exclusions are separate.
Assessment
$0
Fictional demo price. No repair diagnosis included.
Budget examples
This setup needs an onsite assessment before we show a budget.Confirm the equipment and indoor/outdoor locations before comparing budgets.This setup needs an onsite assessment before we show a budget.
Budget examples appear for one supported system with known equipment and locations. Two or more systems, ductless setups and mixed answers need someone to look in person.
The assessment checks
- The cooling load, measured in the home
- Ducts and electrical capacity
- Roof, attic and access needs
- Permit requirements
You get
- Written options with the same scope list
- Exclusions spelled out
- Tax shown in the written quote
- Time to decide, with no sales commission
Desk review
$0
Fictional demo price. It does not diagnose equipment or judge the price.
2 questions to take back
Ask for the missing or unclear scope in writing.Scope recorded; an onsite review is still neededAsk for the missing or unclear scope in writing.
- Matched equipmentStatedWhich outdoor and indoor model numbers, included components and AHRI matched-system reference are stated?
- Load calculationStatedWhat load calculation supports the selected capacity, and is a Manual J included?
- EfficiencyStatedWhich matched-system SEER2, EER2 and applicable heating-efficiency ratings are stated?
- Duct scopeStatedWhat duct inspection, repair, sealing or reconstruction is included or excluded?
- Electrical scopeStatedWhat circuit, disconnect, wiring or electrical upgrades are included or excluded?
- Access and liftingNot statedWho handles roof access, lifting or crane work, and what does it cost?
- Permit responsibilityNot statedWho checks permit requirements, obtains any required permit and arranges inspection?
- Tax treatmentStatedWhat tax treatment applies, and where is any separately applicable tax shown?
- CommissioningStatedWhat startup measurements, airflow checks and written commissioning records are included?
- WarrantyStatedWhat parts and labor warranties, registration steps and exclusions apply?
- Payment termsStatedWhat deposit, payment milestones and final-payment conditions are stated?
- ExclusionsStatedWhat is excluded, and how will changes or additional work be approved and priced?
Stop here and call.
Call a local HVAC provider about current availability. Stay clear of wet electrical equipment. This fictional business cannot dispatch anyone.
While you wait
- Move to a cooler room, or an air-conditioned place if you can.
- Confusion, slurred speech or fainting in the heat: call 911.
- Stay clear of wet electrical equipment.
Rillstead phone cover (demo hours)
May to October, daily, 7 AM to 9 PM, Phoenix time. In this demo, (602) 555-0142 is a fictional number and no call connects.
Chose this by mistake? Change the cooling answer, or reset the planner.
Get to safety first.
Leave the danger area and contact emergency services from a safe place. Do not wait for this demo.
- Smoke, a gas smell or a carbon monoxide alarm: leave the danger area first.
- Call 911 from a safe place.
- Do not go back in to check the equipment.
When everyone is safe, call us
Call once emergency services, or the gas utility for a gas smell, say the home is safe. A fictional number: this demo connects no calls. Demo phone cover runs May to October, daily, 7 AM to 9 PM, Phoenix time.
What happens next
- Emergency services, or the gas utility, make the home safe.
- Leave the system switched off until they say it can run.
- Call the office. Say what happened and who cleared the home. The office confirms the area and a visit window.
- A technician checks the equipment before it runs again, and you get written findings.
Have ready when you call
- The address and the nearest cross street
- What you noticed, and when it started
- Whether emergency services or the gas utility came out
- Where the equipment is, if you know: roof, ground, attic or closet
Fees, budgets and plan details stay hidden on this route. Chose this by mistake? Change the answer, or reset the planner.
Check one answer.
Fees and budgets stay hidden until the highlighted answer is fixed or switched back to Not sure.
Cooling stopped, or rather talk it through?
Call instead of fixing the form. A fictional number: this demo connects no calls. Demo phone cover runs May to October, daily, 7 AM to 9 PM, Phoenix time.
What happens next
- Fix the highlighted answer, or switch it back to Not sure.
- The note fills in with the visit fee, the budget examples or the quote questions for your answers.
- Use these details carries your answers into the request form, so nothing is typed twice.
- The office replies by email or phone to confirm the fee and a visit window. Nothing is booked until you agree.
Have ready when you call
- The address and the nearest cross street
- What the system is doing right now
- Where the equipment is, if you know: roof, ground, attic or closet
- Any written quote you already have
What the planner accepts
- System age: 0 to 30 years
- Home size: 600 to 4,000 sq ft
- Label capacity: 1.5 to 5 tons
Outside those, or unsure? Choose Not sure. The visit confirms it in person.
No plan information added.Confirm the number of systems to price Seasonal Care.Not shown while the planner points you to the phone.Not shown until the answer is fixed.Seasonal Care: $219 a year for one system, information only. Asking does not enroll you or change today’s fee.Seasonal Care: $378 a year for two systems, information only. Asking does not enroll you or change today’s fee.No plan information added.