What a request prepares.
A synthetic request, its review and the two emails it would prepare.
A fixed example
Alex would like a diagnostic visit in Sunnyslope. A west-facing room has felt warmer in the afternoon for about two weeks. Cooling still works. The ground-level unit is behind a gate; no code is supplied. Alex prefers Tuesday or Thursday morning, Phoenix time, and asks for Seasonal Care information without enrolling.
What Alex checks
One split heat pump, outdoor unit on the ground, indoor unit in the attic, about 12 years old, home about 2,000 sq ft. The fictional visit fee is $99 for one system. Any repair is priced separately. The office would confirm coverage, the fee and a window before arranging anything.
Two simulated emails
Both previews below use this fixed example. Your entered request details never become part of this page. No request or email was sent.
To the office
New service request: DEMO-001 Alex would like a diagnostic visit in Sunnyslope. Cooling: running. Systems: one. Observation: west room warmer in the afternoon. Preferred visit: Tuesday or Thursday morning, Phoenix time. Contact: Alex, alex@example.com. Reply by email. Next: confirm coverage, the fee and a visit window. Seasonal Care: information only. Simulated owner notification. No email was sent.
To Alex
Hi Alex, Here is the service request you prepared for Rillstead. You asked for a diagnostic visit in Sunnyslope, Tuesday or Thursday morning. We would confirm coverage, the $99 one-system fee and a window first. Your plan interest is a question, not an enrollment or a waived fee. A request does not confirm an appointment. If cooling stops, use the phone route. Demo complete. No request was saved and no email was sent.
Ready when you are.
Send a request with what you noticed. The office replies to confirm the area, the fee and a window.